View Details

Return to the Bids Homepage

Bid Classification: 
Services Related To Goods
Bid Type:  Request for Proposal
Bid Number:  RFP-2023-0091
Bid Name:  NG911 Computer-Aided Dispatch and Records Management Systems Software
Bid Status:  Terminated
Published Date:  Wed Aug 30, 2023 2:00 PM (MDT)
Bid Closing Date:  Thu Oct 26, 2023 2:00 PM (MDT)
Question Deadline:  Thu Oct 19, 2023 2:00 PM (MDT)
Duration in months:  60
Negotiation Type:  Refer to project document
Condition for Participation:  Refer to project document
Electronic Auctions:  Not Applicable
Language for Bid Submissions:  English unless specified in the bid document
Submission Type:  Online Submissions Only
Submission Address:  Online Submissions Only
Public Opening:  No
Description: 

The City is an urban municipality of approximately 68,232 residents located immediately adjacent to the northwest border of the City of Edmonton. St. Albert is primarily a residential community with both old and newer residential areas and rural properties recently added through the Sturgeon County annexation agreement, two light industrial parks, commercial spaces, and numerous recreational parks. The St. Albert Fire Services (SAFS) has been serving the community since 1910, operating in three fire stations providing fire dispatch, fire prevention and suppression, rescue services, and emergency management for the municipality. 

SAFS maintains its Computer-Aided Dispatch (CAD) and Records Management Systems (RMS) at Fire Hall 3 providing critical structure to 9-1-1 call takers for call management, reporting, and analysis. Due to the Canadian Radio-television and Telecommunications Commission (CRTC)’s mandate that all public safety answering points (PSAP) must transition to Next Generation NG9-1-1, the City's existing CAD and RMS software have reached end of life as the systems will not meet the required standard and needs to be replaced before the March 2025 deadline.

The objective of this project is to acquire a fully integrated solution (CAD, RMS, Mobile CAD) that will meet business requirements and NG9-1-1 standards. The proposed solution must meet all current provincial and federal best practices and applicable NFPA, NENA and APCO standards.

The solution scope will include, but not limited to:

  • Initial account setup and configuration
  • Legacy data migration
  • Web integration services
  • Application Integration services
  • System Integration services
  • Training for support staff, end users, and administrators
  • Vendor project management services
  • Software maintenance and warranty services
  • AHS CAD-to-CAD integration
  • AHS MDT Integration

The City is open for either on-premises or cloud-based solution. If The Proponent offers both options, submit a separate proposal for each.


 [MM1]These sentences are added. There was a noteon Pricing section that a separate pricing table should be submitted if the Proponent offers both. No, it will be two different submissions over all. Bids&tenders does not have the ability to let the vendor choose which path to go without being tagged as mandatory

Bid Document Access:  Bid Opportunity notices and awards and a free preview of the bid documents is available on this site free of charge without registration. Please note, some documents may be secured and you will be required to register for the bid to download and view the documents. There is no cost to obtain an unsecured version of the document and /or to participate in this solicitation.
Trade Agreements:  Show Trade Agreements [+]
Canadian Free Trade Agreement (CFTA)
Categories:  Show Categories [+]
  • Information Technology
    • Services
    • GIS
    • Computer Hardware
    • Computer Software
    • Servers/Racks/Data Centre/Storage
    • GPS Products
  • Emergency Services
This information is only available to invited bidders and registered plan takers. To view this information you must login to your account.
This information is only available to invited bidders and registered plan takers. To view this information you must login to your account.
This information is only available to invited bidders and registered plan takers. To view this information you must login to your account.

Plan Takers

The following are the registered plan takers for the bid:

There are no plan takers for this bid.
This information is only available to invited bidders and registered plan takers. To view this information you must login to your account.