This Request for Proposals (the “RFP”) is an invitation by the City of St. Albert (the “City”) to prospective proponents to submit proposals for NG911 Computer-Aided Dispatch (CAD) Software for St. Albert Fire Services (SAFS) as further described in Section A of the RFP Particulars (Appendix B, the “Deliverables”).

The successful proponent will be responsible for providing the NG911 Computer-Aided Dispatch solution, its implementation, maintenance and support and relevant professional services. The system will support emergency and non-emergency calls for the City’s Public Safety Answering Point (PSAP) in St. Albert Fire Department. 

Objective

The objective of this project is to acquire a CAD system that will meet business requirements and NG9-1-1 standards. The solution should meet all current provincial and federal best practices and applicable NFPA, NENA and APCO standards.

Some of the key deliverables include but are not limited to:

• Replace the current FDM Computer Aided Dispatch system
• Provide CAD-to-CAD integration with Alberta Health Services (AHS)
• Integration with AHS MDT (Mobile Data Terminal)
• Legacy system and other source data migration
• Web integration services
• Application Integration services
• System Integration services
• End users, support staff and administrators training
• Vendor project management services
• Software maintenance and warranty services

If the proponent provides both On-prem and cloud, submit a separate proposal for each.